General Privacy Policy

Olthem Payments Ltd values its relationship with you. Protecting the privacy of your personal information is of great importance to us. We want you to understand how and why we collect personal information about you, how we use it, your rights regarding this information, the conditions under which we may disclose it to others and how we keep it secure.

What type of information do we collect about you? 

1. Name, Address, Phone Number, Email Address 

2. Gender 

3. Date and Place of Birth

4. Banking Information 

5. Customer service communications 

How do we collect information about you?

We collect personal information from you when you contact us by phone, email, or letter, if you ask about our services, send us a copy of your merchant services and/or invoices, making a complaint, entering a competition, or taking part in our promotions. We may also collect data from various buying groups we are associated with. 

Why are we collecting your personal information?

We may collect your personal information for the following purposes: 

1. Providing information about our products and services 

2. Offering prices and terminal suggestions

3. Marketing purposes

Where does your information go? 

We may need to share your personal information with EchoPay Technology Ltd to offer additional services to those offered by Olthem Payments Ltd and with other organisations who are essential to the running our business and the services and products we provide. 

For more information please contact: james@olthem.com

How long do we keep your information? 

We will keep your personal information only so long as is necessary to provide our service.

Your Rights Under certain circumstances, you have the right: 

1. To receive a copy of the personal information we have collected from you 

2. To receive further details of the use we make of your information 

3. To update or correct the personal information we hold about you 

4. To require us to delete any personal information we no longer have a lawful purpose to use 

5. To restrict our use of your personal information 

If you are not satisfied with our use of your personal information, to file a complaint with the appropriate supervisory authority. 

How to Contact Us Address any questions regarding our privacy practices: james@olthem.com 

This Website is owned by Olthem Payments Ltd ("we", "us", "our" etc) (Registered Office: Thistle House, Felsham, Bury St. Edmunds, England, IP30 0PT) using GoDaddy Website builder.   

We will always comply with the [Data Protection Act 2018 ("DPA")] when dealing with your personal data. Further details on the [DPA] can be found at www.ico.gov.uk. We are the Data Controller for the purpose of the DPA. By accessing and using this Website, you hereby agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please exit from this Website. We reserve the right to amend this Data Processing Policy from time to time without prior notice. You are advised to check the Site regularly for any amendments (but NB amendments will not be made retrospectively). 

Cookies

We are committed to the protection of the privacy of our Website visitors. We monitor statistics about our users, traffic patterns, and site performance, to monitor the use of the Website and make improvements. These statistics are not shared with third parties and do not include any personally identifying information.

What are cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, the website’s domain name, and some digits and numbers.

Different types of cookies may be active at one time on our website, these are Necessary cookies, Functionality Cookies, Analytical Cookies, Performance Cookies. You may refuse to accept cookies by changing the settings on your web browser, however, doing so may affect your ability to access or use certain parts of the website. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

Your consent applies to the following domains: https://olthem.com/

Cookie declaration last updated on 10/05/2021 by Cookieserve: 

Performance Cookies (3): Performance cookies are used to understand and analyse the web site's key performance indexes, which helps in delivering a better user experience for the visitors.

1. dps_site_id: This is a session cookie used to optimise the website's speed and performance.

2. _tccl_visitor: This cookie is set by the web hosting provider GoDaddy. This is a persistent cookie used for monitoring the website usage performance.

3. _tccl_visit: This cookie is set by the web hosting provider GoDaddy. This is a persistent cookie used for monitoring the website usage performance.

According to the ePrivacy Directive, the cookie should last no longer than 12 months, but in practice, many cookies have a much longer duration. 

Personal information

To respond to your enquiries or manage future interactive user functions, it may be necessary to ask for personal information such as your name, address, e-mail address and telephone number. We may use this information to respond to your requests or to contact you via mail, e-mail or telephone to inform you of new products, services or promotions that we offer. 

We may use your personal data: 

1. to ensure that the Website is presented in the most effective manner for you and for your computer; 

2. to provide you with information, products or services that you request from us or which we feel may interest you; 

3. to carry out our obligations arising from any contracts entered into between you and us; 

4. to allow you to participate in interactive features of our service when you choose to do so; 

5. to notify you about changes to our service. 

6. If you request a service or submit content to this Website, we may need to contact you for additional information required to process or fulfil your request. 

Security

Please note that, although no system of technology is completely infallible, we have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction. We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk. No personal data from enquiry forms are kept in this Website. 

You also have the right to take any complaints about how we process your personal data to the Information Commissioner: ico.org.uk/concerns. 

Tel: 0303 123 1113. 

Information Commissioner’s Office, 

Wycliffe,

House Water Lane, 

Wilmslow,

Cheshire, 

SK9 5AF 

For more details, please address any questions, comments and requests regarding our data processing practices to: james@olthem.com

Links to other websites

This Website may from time to time contain links to other unrelated websites (including those of our advertisers). This Privacy Policy does not apply to these websites nor are we responsible for the content and practices of these websites

EchoPay Technology Ltd Privacy Policy - 04/05/2021

Our contact details

Name: EchoPay Technology Ltd

Address: Ground Floor, Wharfside House, Prentice Road, Stowmarket, IP14 1RD

Phone Number: 01223 926437

E-mail: support@echopay.co.uk

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers: Name

Contact details: Email Address

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To share information and updates regarding EchoPay.

We use the information that you have given us in order to

• Share information about EchoPay and how its features can benefit a business
• Provide updates on EchoPay
• Share the different features of EchoPay
• Share visual content (E.g. video’s, photos, posters) showing EchoPay’s different functions

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting: support@echopay.co.uk

How we store your personal information

Your information is securely stored in the European Union.

We keep your name and email address for 10 years. We will then dispose your information by using MailerLite’s GDPR-friendly tools which will help you fulfil any data subjects’ requests, regarding their right to portability, access, to be forgotten, etc.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at support@echopay.co.uk if you wish to make a request.

Our cookies policy

Please find our cookies policy below.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at support@echopay.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:  Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

EchoPay Technology Ltd Cookie Policy - 04/05/2021

Please read this cookie policy (“cookie policy”, "policy") carefully before using www.echopay.co.uk website (“website”, "service") operated by EchoPay Technology Ltd ("us", 'we", "our").

What are cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

What types of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account.

The necessary cookies that we use are:

_cfduid: The cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.

PHPSESSID: This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookie and is deleted when all the browser windows are closed.

Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

The analytical cookies that we use are:

vuid: This domain of this cookie is owned by Vimeo. This cookie is used by vimeo to collect tracking information. It sets a unique ID to embed videos to the website.

_ga: This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.

_gid: This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.

Analytical cookies

_gat: This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites.

_ga_4P8GS9ZX1H:

How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

Contacting us

If you have any questions about this policy or our use of cookies, please contact us using: support@echopay.co.uk

Privacy Policy For Mobile Application

Effective Date: 29/04/2021

Applicable To The Following Mobile Application:

UWS Echopay

Article 1 - DEFINITIONS:

a) APPLICABLE MOBILE APPLICATION: This Privacy Policy will refer to and be applicable to the Mobile App listed above, which shall hereinafter be referred to as "Mobile App."

b) EFFECTIVE DATE: "Effective Date" means the date this Privacy Policy comes into force and effect.

c) PARTIES: The parties to this privacy policy are the following data controller: EchoPay Technology Ltd ("Data Controller") and you, as the user of this Mobile App. Hereinafter, the parties will individually be referred to as "Party" and collectively as "Parties."

d) DATA CONTROLLER: Data Controller is the publisher, owner, and operator of the Mobile App and is the Party responsible for the collection of information described herein. Data Controller shall be referred to either by Data Controller's name or "Data Controller," as listed above. If Data Controller or Data Controller's property shall be referred to through first-person pronouns, it shall be through the use of the following: us, we, our, ours, etc.

e) YOU: Should you agree to this Privacy Policy and continue your use of the Mobile App, you will be referred to herein as either you, the user, or if any second-person pronouns are required and applicable, such pronouns as 'your", "yours", etc.

f) SERVICES: "Services" means any services that we make available for sale on the Mobile App.

g) PERSONAL DATA: "Personal DATA" means personal data and information that we obtain from you in connection with your use of the Mobile App that is capable of identifying you in any manner.

Article 2 - GENERAL INFORMATION:

This privacy policy (hereinafter "Privacy Policy") describes how we collect and use the Personal Data that we receive about you, as well as your rights in relation to that Personal Data, when you visit our Mobile App or use our Services.

This Privacy Policy does not cover any information that we may receive about you through sources other than the use of our Mobile App. The Mobile App may link out to other websites or mobile applications, but this Privacy Policy does not and will not apply to any of those linked websites or applications.

We are committed to the protection of your privacy while you use our Mobile App.

By continuing to use our Mobile App, you acknowledge that you have had the chance to review and consider this Privacy Policy, and you acknowledge that you agree to it. This means that you also consent to the use of your information and the method of disclosure as described in this Privacy Policy. If you do not understand the Privacy Policy or do not agree to it, then you agree to immediately cease your use of our Mobile App.

Article 3 -CONTACT:

The Party responsible for the processing of your personal data is as follows: EchoPay Technology Ltd. The Data Controller may be contacted as follows:

support@echopay.co.uk

The Data Controller and operator of the Mobile App are one and the same.

Article 4 - LOCATION:

The location where the data processing activities take place is as follows:

United Kingdom

Article 5 - MODIFICATIONS AND REVISIONS:

We reserve the right to modify, revise, or otherwise amend this Privacy Policy at any time and in any manner. If we do so, however, we will notify you and obtain your consent to the change in processing. Unless we specifically obtain your consent, any changes to the Privacy Policy will only impact the information collected on or after the date of the change. It is also your responsibility to periodically check this page for any such modification, revision or amendment.

Article 6 - THE PERSONAL DATA WE RECEIVE FROM YOU:

Depending on how you use our Mobile App, you will be subject to different types of Personal Data collected and different manners of collection:

a) Registered users: You, as a user of the Mobile App, may be asked to register in order to use the Mobile App or to purchase the Services available for sale.

During the process of your registration, we will collect some of the following Personal Data from you through your voluntary disclosure:

Name
Email Address
Username
Password
Account Number
Phone Number

Personal Data may be asked for in relation to:

I) Interaction with our representatives in any way

II) making purchases

By undergoing the registration process, you consent to us collecting your Personal Data, including the Personal Data described in this clause, as well as storing, using or disclosing your Personal Data in accordance with this Privacy Policy.

b) Unregistered users: If you are a passive user of the Mobile App and do not register for any purchases or other service, you may still be subject to certain passive data collection ("Passive Data Collection"). Such Passive Data Collection may include through cookies, as described below, IP address information, location information, and certain browser data, such as history and/or session information.

c) All users: The Passive Data Collection that applies to Unregistered users shall also apply to all other users and/or visitors of our Mobile App.

d) Sales & Billing Information: In order to purchase any of the services on the Mobile App, you will be asked to provide certain credit information, billing address information, and possibly additional specific information so that you may be properly charged for your purchases. This payment and billing information will not be stored and will be used exclusively to assist with your one-time purchase.

e) Related Entities: We may share your Personal Data, including Personal Data that identifies you personally, with any of our parent companies, subsidiary companies, affiliates or other trusted related entities.

However, we only share your Personal Data with a trusted related entity if that entity agrees to our privacy standards as set out in this Privacy Policy and to treat your Personal Data in the same manner that we do.

f) User Experience: From time to time we may request information from you to assist us in improving our Mobile App, and the Services we sell, such as demographic information or your particular preferences.

g) Combined or Aggregated Information: We may combine or aggregate some of your Personal Data in order to better serve you and to better enhance and update our Mobile App for your and other consumers' use.

Article 7 - THE PERSONAL DATA WE RECEIVE AUTOMATICALLY:

Cookies: We may collect information from you through automatic tracking systems (such as information about your browsing preferences) as well as through information that you volunteer to us (such as information that you provide during a registration process or at other times while using the Mobile App, as described above).

For example, we use cookies to make your browsing experience easier and more intuitive: cookies are small strings of text used to store some information that may concern the user, his or her preferences or the device they are using to access the internet (such as a computer, tablet, or mobile phone). Cookies are mainly used to adapt the operation of the site to your expectations, offering a more personalized browsing experience and memorizing the choices you made previously.

A cookie consists of a reduced set of data transferred to your browser from a web server and it can only be read by the server that made the transfer. This is not executable code and does not transmit viruses.

Cookies do not record or store any Personal Data. If you want, you can prevent the use of cookies, but then you may not be able to use our Mobile App as we intend. To proceed without changing the options related to cookies, simply continue to use our Mobile App.

Technical cookies: Technical cookies, which can also sometimes be called HTML cookies, are used for navigation and to facilitate your access to and use of the site. They are necessary for the transmission of communications on the network or to supply services requested by you. The use of technical cookies allows the safe and efficient use of the site.

You can manage or request the general deactivation or cancelation of cookies through your browser. If you do this though, please be advised this action might slow down or prevent access to some parts of the site.

Cookies may also be retransmitted by an analytics or statistics provider to collect aggregated information on the number of users and how they visit the Mobile App. These are also considered technical cookies when they operate as described.

Temporary session cookies are deleted automatically at the end of the browsing session - these are mostly used to identify you and ensure that you don't have to log in each time - whereas permanent cookies remain active longer than just one particular session.

Third-party cookies: We may also utilize third-party cookies, which are cookies sent by a third-party to your computer. Permanent cookies are often third-party cookies. The majority of third-party cookies consist of tracking cookies used to identify online behavior, understand interests and then customize advertising for users.

Third-party analytical cookies may also be installed. They are sent from the domains of the aforementioned third parties external to the site. Third-party analytical cookies are used to detect information on user behavior on our Mobile App. This place anonymously, in order to monitor the performance and improve the usability of the site. Third-party profiling cookies are used to create profiles relating to users, in order to propose advertising in line with the choices expressed by the users themselves.

Profiling cookies: We may also use profiling cookies, which are those that create profiles related to the user and are used in order to send advertising to the user's browser.

When these types of cookies are used, we will receive your explicit consent.

Support in configuring your browser: You can manage cookies through the settings of your browser on your device. However, deleting cookies from your browser may remove the preferences you have set for this Mobile App.

For further information and support, you can also visit the specific help page of the web browser you are using:

- Internet Explorer: http://windows.microsoft.com/e...

- Firefox: https://support.mozilla.org/en...

- Safari: http://www.apple.com/legal/pri...

- Chrome: https://support.google.com/acc...

- Opera: http://www.opera.com/help/tuto...

Log Data: Like all websites and mobile applications, this Mobile App also makes use of log files that store automatic information collected during user visits. The different types of log data could be as follows:

- internet protocol (IP) address;
- type of browser and device parameters used to connect to the Mobile App;
- name of the Internet Service Provider (ISP);
- date and time of visit;
- web page of origin of the user (referral) and exit;
- possibly the number of clicks.

The aforementioned information is processed in an automated form and collected in an exclusively aggregated manner in order to verify the correct functioning of the site, and for security reasons. This information will be processed according to the legitimate interests of the Data Controller.

For security purposes (spam filters, firewalls, virus detection), the automatically recorded data may also possibly include Personal Data such as IP address, which could be used, in accordance with applicable laws, in order to block attempts at damage to the Mobile App or damage to other users, or in the case of harmful activities or crime. Such data are never used for the identification or profiling of the user, but only for the protection of the Mobile App and our users. Such information will be treated according to the legitimate interests of the Data Controller.

Article 8 - THIRD PARTIES:

We may utilize third-party service providers ("Third-Party Service Providers"), from time to time or all the time, to help us with our Mobile App, and to help serve you.

We may use Third-Party Service Providers to assist with information storage (such as cloud storage).

We may provide some of your Personal Data to Third-Party Service Providers in order to help us track usage data, such as referral websites, dates and times of page requests, etc. We use this information to understand patterns of usage of, and to improve, the Mobile App.

We may use Third-Party Service Providers to host the Mobile App. In this instance, the Third-Party Service Provider will have access to your Personal Data.

We may use Third-Party Service Providers to fulfill orders in relation to the Mobile App.

We only share your Personal Data with a Third-Party Service Provider if that provider agrees to our privacy standards as set out in this Privacy Policy.

Your Personal Data will not be sold or otherwise transferred to other third parties without your approval.

Notwithstanding the other provisions of this Privacy Policy, we may provide your Personal Data to a third party or to third parties in order to protect the rights, property or safety, of us, our customers or third parties, or as otherwise required by law.

We will not knowingly share your Personal Data with any third parties other than in accordance with this Privacy Policy.

If your Personal Data might be provided to a third party in a manner that is other than as explained in this Privacy Policy, you will be notified. You will also have the opportunity to request that we not share that information.

In general, you may request that we do not share your Personal Data with third parties. Please contact us via email, if so. Please be advised that you may lose access to certain services that we rely on third-party providers for.

Article 9 - HOW PERSONAL DATA IS STORED:

We use secure physical and digital systems to store your Personal Data when appropriate. We ensure that your Personal Data is protected against unauthorized access, disclosure, or destruction.

Please note, however, that no system involving the transmission of information via the internet, or the electronic storage of data, is completely secure. However, we take the protection and storage of your Personal Data very seriously. We take all reasonable steps to protect your Personal Data.

Personal Data is stored throughout your relationship with us. We delete your Personal Data upon request for cancelation of your account or other general request for the deletion of data.

In the event of a breach of your Personal Data, you will be notified in a reasonable time frame, but in no event later than two weeks, and we will follow all applicable laws regarding such breach.

Article 10 - PURPOSES OF PROCESSING OF PERSONAL DATA:

We primarily use your Personal Data to help us provide a better experience for you on our Mobile App and to provide you the services and/or information you may have requested, such as use of our Mobile App.

Information that does not identify you personally, but that may assist in providing us broad overviews of our customer base, will be used for market research or marketing efforts. Such information may include, but is not limited to, interests based on your cookies.

Personal Data that may be considering identifying may be used for the following:

a) Improving your personal user experience

b) Communicating with you about your user account with us

c) Fulfilling your purchases

d) Providing customer service to you

e) Advising you about updates to the Mobile App or related Items

Article 11 - DISCLOSURE OF PERSONAL DATA:

Although our policy is to maintain the privacy of your Personal Data as described herein, we may disclose your Personal Data if we believe that it is reasonable to do so in certain cases, in our sole and exclusive discretion. Such cases may include, but are not limited to:

a) To satisfy any local, state, or Federal laws or regulations

b) To respond to requests, such discovery, criminal, civil, or administrative process, subpoenas, court orders, or writs from law enforcement or other governmental or legal bodies

c) To bring legal action against a user who has violated the law or violated the terms of use of our Mobile App

d) As may be necessary for the operation of our Mobile App

e) To generally cooperate with any lawful investigation about our users

f) If we suspect any fraudulent activity on our Mobile App or if we have noticed any activity which may violate our terms or other applicable rules

Article 12 - OPTING OUT OF TRANSMITTALS FROM US:

From time to time, we may send you informational or marketing communications related to our Mobile App such as announcements or other information. If you wish to opt-out of such communications, you may contact the following email: support@echopay.co.uk. You may also click the opt-out link which will be provided at the bottom of any and all such communications.

Please be advised that even though you may opt-out of such communications, you may still receive information from us that is specifically about your use of our Mobile App or about your account with us.

By providing any Personal Data to us, or by using our Mobile App in any manner, you have created a commercial relationship with us. As such, you agree that any email sent from us or third-party affiliates, even unsolicited email, shall specifically not be considered SPAM, as that term is legally defined.

Article 13 - MODIFYING, DELETING, AND ACCESSING YOUR INFORMATION:

If you wish to modify or delete any information we may have about you, or you wish to simply access any information we have about you, you may reach out to us at the following email address: support@echopay.co.uk.

Article 14 - ACCEPTANCE OF RISK:

By continuing to our Mobile App in any manner, use the Product, you manifest your continuing asset to this Privacy Policy. You further acknowledge, agree and accept that no transmission of information or data via the internet is not always completely secure, no matter what steps are taken. You acknowledge, agree and accept that we do not guarantee or warrant the security of any information that you provide to us, and that you transmit such information at your own risk.

Article 15 - YOUR RIGHTS:

You have many rights in relation to your Personal Data. Specifically, your rights are as follows:

- the right to be informed about the processing of your Personal Dat

- the right to have access to your Personal Data

- the right to update and/or correct your Personal Data

- the right to portability of your Personal Data

- the right to oppose or limit the processing of your Personal Data

- the right to request that we stop processing and delete your Personal Data

- the right to block any Personal Data processing in violation of any applicable law

Such rights can all be exercised by contacting us at the relevant contact information listed in this Privacy Policy.

Article 16 - CONTACT INFORMATION:

If you have any questions about this Privacy Policy or the way we collect information from you, or if you would like to launch a complaint about anything related to this Privacy Policy, you may contact us at the following email address: support@echopay.co.uk.